Senior Director – Village Management

Senior Director – Village Management

Requirements

• Minimum 12 years of relevant experience (preferably at least 5 years in a leadership position) working in major event, facility management, hotel operations and/or other complex service delivery industry.
• Proven track record of leading the planning and delivery of large-scale, complex operations across multiple project phases including contract negotiation, planning, readiness, and operation.
• Skill working with senior executives and building cross-functional partnerships and influencing stakeholders across multiple functional areas
• Experience reviewing and negotiating contracts with venues, facilities and/or service providers.
• Experience working within a complex, cross-functional organization
• Strong communication skills both written and oral
• Extremely detail-oriented with excellent organizational skills
• High EQ and strong interpersonal skills with a proven track record as a relationship builder
• A high energy level, entrepreneurial spirit, and the ability to manage through a period of growth and change.

Responsibilities

• Lead the development and refinement of the Village design, concept, and operational plans for the Olympic and Paralympic Village and Satellite Villages, ensuring alignment with the overarching vision while focusing on optimizing athlete experience and accessibility through effective cross-functional collaboration.
• Lead stakeholder management for all Village planning and operations including managing relationships with UCLA, IOC, IPC and other Satellite Village venue partners.
• Directly manage multiple sub-functions including village operations, services, facilities management, and administration.
• Develop, refine, and manage the Villages budget including identification of risks, efficiencies, and opportunities.
• Working closely with UCLA and other stakeholders, optimize the utilization and allocation of resources to streamline and integrate operational delivery and maximize efficiencies.
• Negotiate and manage agreements for venue use and service delivery in collaboration with functional areas.
• Collaborate with venue partners to identify and prepare for games-time displacement.
• Develop comprehensive accessibility plans for Paralympic athletes and officials ensuring full inclusivity across all facilities and service delivery.
• Collaborate with related functional areas and the readiness team to validate Village requirements, identify issues, and develop optimized solutions, including designing and developing a comprehensive testing and readiness plan for all Village operations.
• Lead the recruitment and training of a diverse, high-performing Villages team equipped with the necessary skills, knowledge, and capabilities to develop and execute plans efficiently and effectively.
• Oversee Games-time Village operations and the Villages team to ensure a seamless, safe, secure experience for all residents by providing flawless service support and by promptly addressing and resolving stakeholder issues.
• Plan and execute efficient transitions from Olympic to Paralympic Village operations and the move out, decommissioning, restoration, and hand back to the venue partners upon the end of operational activities.

Preferred Qualifications

• Past experience is a plus.