Senior Director – Value Consulting
| Company | Talkdesk |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Deeply understands the dynamics of AI, and its relation to the CX space.
- Demonstrates an exceptional level of internal and external customer responsiveness.
- Deep understanding of how Talkdesk addresses the vertical and is capable to articulate their relevance to various customer stakeholder levels.
- Possesses expertise of industry-specific regulations and where they vary geographically.
- Exhibits exceptional cross-team collaboration and internal customer support.
- Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners.
- Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings).
- Possesses superior presentation skills, both virtual and live, in large and small group settings.
- Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy.
- Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness.
- Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance.
- Exhibits teamwork skills and ability to act as a strategic partner to the client and account team.
Responsibilities
- Demonstrates real-world experience within given industry vertical to ensure relevance and impact.
- Maintains a thriving industry network of key contacts from the specific industry vertical.
- Provides recommendations to the sales lead regarding solutions and services to license in order to meet the customer’s capability requirements and achievement of revenue goals.
- Possesses an excellent understanding of Talkdesk content, technology and messaging.
- Collaborates with design, and conducts industry-specific demonstrations that are tailored to the prospect or customer.
- Provides strategic recommendations for Talkdesk’s content and services roadmap based on customer and prospect feedback.
- Collaborates with Marketing and Engineering to create industry-specific go-to-market messaging/collateral and creates industry-specific presentations.
Preferred Qualifications
- Deeply understands the dynamics of AI, and its relation to the CX space.
- Demonstrates an exceptional level of internal and external customer responsiveness.
- Deep understanding of how Talkdesk addresses the vertical and is capable to articulate their relevance to various customer stakeholder levels.
- Possesses expertise of industry-specific regulations and where they vary geographically.
- Exhibits exceptional cross-team collaboration and internal customer support.
- Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners.
- Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings).
- Possesses superior presentation skills, both virtual and live, in large and small group settings.
- Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy.
- Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness.
- Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance.
- Exhibits teamwork skills and ability to act as a strategic partner to the client and account team.