Senior Director – Technology Program Management

Senior Director – Technology Program Management

Requirements

• End-to-end working knowledge of CRM, data and systems integration and implementation of HRIS and ERP systems
• Experience working within a highly complex organization as a project or program manager and enterprise IT environments
• Outstanding knowledge of change management principles
• Strong verbal and written communication skills, including the ability to present IT and project management information to a non-IT audience
• Strong organizational and multitasking skills
• Excellent communication, interpersonal, and presentation skills
• Detail-oriented and able to perform in a high-pressure environment
• Strong analytical thinking and problem-solving skills
• Proficiency in Microsoft Office and working knowledge of related financial systems

Responsibilities

• Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances
• Partner with IT and non-IT business sponsors to define success metrics and criteria
• Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of the Met’s operational and mission objectives
• Manage user expectations with respect to the finished product; provide projects oversight
• Create and communicate project status, team and stakeholder meeting agendas, and other communication as required
• Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet the Met’s strategic needs
• Prioritize IT initiatives across functional work areas for effective resource planning
• Continually update and follow up with relevant business stakeholders of project status and periodically publish project status reports
• Assess and resolve all high priority project risks as they are encountered
• Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts
• Work in a fast-paced project delivery environment collaborating with internal clients, vendors, stakeholders, and sponsors
• Organize and guide project operations through Agile methodologies; define roles and responsibilities for users and stakeholders
• Identify, assess, and control risks and plan responses to increase the likelihood of successful completion of technology projects
• Mentor project team and stakeholders on project management process and requirements
• Assist the Technology, Finance, HR, and Marketing teams in the creation of case studies, proposals, and project scoping
• Senior Program Director, Technology will make decisions regarding priority in daily activities and decisions regarding projects or job responsibilities
• The SDP will create policies and process definitions and ownership
• With supervisor assistance, the SDP will make decisions regarding technology and architecture, implementation scope, schedule, and process

Preferred Qualifications

• Demonstrated experience in establishing and delivering complex projects
• Strong influencing and negotiation skills, including the ability to navigate in a matrixed organization effectively
• Well versed in defining roadmaps and collaborating with teams that employ Sprint methodologies
• Strong consensus and relationship-building skills, with experience managing resources across different functions of an organization