Senior Director – Technology Operations – Transformation and Change Management
| Company | Walmart |
|---|---|
| Location | Bentonville, AR, USA, Sunnyvale, CA, USA |
| Salary | $130000 – $338000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 12+ years of experience in technology transformation, operating model design, and strategic change management within a large, complex organization or management consulting capacity
- Proven track record of leading large-scale transformations across geographies, including designing and implementing new operating models
- Deep expertise in change management methodologies (e.g., ADKAR, Prosci) and experience driving organizational adoption at scale
- Strong understanding of modern technology practices, including agile delivery, product-centric models, and technology financial management
- Demonstrated ability to influence and collaborate with senior executives and diverse stakeholder groups across functions and regions
- Exceptional strategic thinking, problem-solving, and analytical skills with the ability to balance long-term vision with operational realities
- Excellent communication skills with the ability to articulate complex strategies clearly and effectively
Responsibilities
- Design and implement a future-focused technology operating model that aligns with the company’s technology strategy, long-range plan, and future ambitions
- Define the structure, governance, and processes that connect international markets to the enterprise operating model, ensuring consistency while enabling local market agility
- Establish clear frameworks to optimize technology delivery, innovation, and cost efficiency across regions
- Lead cross-functional initiatives to drive large-scale transformation, ensuring alignment with business goals and market needs
- Partner with senior leaders across technology, product management, business units, and markets to shape and deliver change programs that improve operational effectiveness and accelerate growth
- Identify and address structural and operational gaps, ensuring the successful evolution of the technology function
- Design and execute comprehensive change management strategies to ensure the adoption and sustainability of the new technology operating model
- Develop communication plans and stakeholder engagement strategies to drive awareness, alignment, and commitment across international markets
- Implement mechanisms to monitor and measure the impact of change initiatives, adapting approaches as needed to ensure successful outcomes
- Support leaders and teams through the change journey by providing tools, resources, and frameworks that facilitate smooth transitions and minimize disruption
- Foster a culture of change readiness and continuous improvement across the technology organization
- Assess opportunities to improve and automate processes aligned with our fit-for-purpose operating model
- Develop and implement new ways of working that promote collaboration, agility, and efficiency across the international technology organization
- Foster a culture of continuous improvement by embedding lean processes and best practices
- Ensure effective knowledge sharing and collaboration between international markets and the enterprise technology team
- Define and implement strategies to optimize the cost structure while maintaining delivery excellence
- Partner with Finance and Technology leaders to align operational efficiencies with financial objectives
- Drive financial transparency and accountability across international technology programs
- Collaborate with executive leadership across the CTO organization, business units, and international markets to ensure alignment and successful execution of the transformation strategy
- Communicate the vision, roadmap, and progress of the transformation initiatives to senior stakeholders and the broader organization
- Build strong partnerships to drive buy-in and sustain long-term change
Preferred Qualifications
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
- Knowledge of accessibility best practices and commitment to creating accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture