Senior Director – Service Operations – Engineering & IT Management

Senior Director – Service Operations – Engineering & IT Management

Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field with 12 years of relevant experience with additional years accepted in lieu of degree, OR
• Minimum of 7 years of experience supervising or leading teams in engineering, IT operations, security, and/or software development.
• Proven leadership experience in managing large (200+), cross-functional technical teams in a complex, fast-paced environment.
• Experience in delivering digital modernization capabilities across multiple federal customers using a leveraged, matrixed team.
• Experience fielding and transitioning new capabilities, both aligned to the team’s existing technology areas and from new technology areas, and growing, expanding, or upskilling the team to deliver, operate, and sustain those new capabilities.
• Strong understanding of IT infrastructure, cloud computing, networking, cybersecurity, and software development practices.
• Excellent problem-solving, decision-making, and strategic planning skills.
• Effective communication and stakeholder management skills, with the ability to collaborate across technical and business teams.
• Experience managing budgets, operational KPIs, and IT service performance metrics.
• Must be willing and able to travel up to 50% to our Blacksburg, Virginia and Reston, Virginia offices.
• Must have U.S. Citizenship.
• Must be able to obtain a Public Trust Clearance.
• Must be able to obtain and maintain additional clearances, to include customer-specific Public Trust clearances, and DoD Secret or Top Secret clearances as needed.

Responsibilities

• Lead and manage teams responsible for IT operations, engineering, security, and software development to support services for the delivery organization and respective customers, taking responsibility for the successful delivery of more than $130M of total value annually.
• Develop and execute strategies to enhance the reliability, scalability, and security of IT infrastructure and service operations for delivering ROs.
• Oversee the design, implementation, and continuous improvement of engineering processes, IT systems, and software solutions to optimize operational efficiency.
• Intake additional offerings from multiple sources, working with the RO Packaging team to transition offerings to Service Operations, and deploying, operating, and maintaining them post-transition.
• Interact with and manage internal and external customers, in partnership with the RO Service Delivery Management (SDM) team, to ensure successful delivery to all customers, aligning capabilities to program requirements and developing cost and schedule data to support proposals and offering delivery.
• Hire and build highly effective delivery teams aligned to both our existing customer requirements and contracts, as well as aligned to incoming Repeatable Offerings, with a focus on developing and coaching employees to perform at their best.
• Develop internal processes based on ITIL, DevSecOps, and Agile principles for the successful delivery of multiple Repeatable Offerings across multiple customers from a cross-functional Service Operations team, improving service reliability and performance.
• Drive automation and digital transformation initiatives to streamline workflows and improve service delivery.
• Analyze performance metrics, customer feedback, and emerging technologies to drive operational improvements and competitive advantage.
• Navigate and resolve complex, multilayered problems successfully through teamwork and effective collaboration, utilizing sound logic and analysis skills to effectively communicate with respective stakeholders.
• Manage budgets, resource allocation, and cost controls to maximize operational efficiency while ensuring high-quality service delivery.
• Raise issues proactively with experience briefing issues and solutions to senior leadership and to the customer. Experience identifying risks well in advance with ability to present options to mitigate.
• Establish and communicate goals for the team, track progress and review team’s performance constructively to coach continuous improvement. Mentor, coach, and develop engineering and IT leaders, fostering a culture of technical excellence, innovation, and continuous learning.
• Collaborate effectively with other organizations within the Digital Modernization Sector and the Repeatable Offerings organization, including the RO Chief Engineer and the RO SDM, Packaging and Engagement, and Business Management teams, as well as with internal customers (other Leidos Business Areas and Sectors) and external customers, to align engineering and IT operations with organizational objectives.

Preferred Qualifications

• Project/Team Management Certifications such as CAPM, PMP, CSM, PMI-ACP, PgMP.
• Experience in delivering digital modernization capabilities across multiple commercial customers using a leveraged, matrixed team.
• Experience with cloud platforms (AWS, Azure, GCP) and modern DevOps practices.
• Knowledge of cybersecurity frameworks, compliance standards (NIST, ISO 27001, SOC 2), and risk management.
• Expertise in ITIL, Agile, or Lean methodologies for IT service management and engineering operations.
• Experience leading teams focused on automation, CI/CD pipelines, and infrastructure-as-code (IaC).
• Background in driving digital transformation initiatives and AI/ML-based automation in IT operations.