Senior Director of Product – Gofundme Pro

Senior Director of Product – Gofundme Pro

Requirements

• 10+ years of product management experience, with at least 5 years leading teams in a SaaS environment.
• Proven success in mid-sized companies, demonstrating end-to-end ownership of product strategy, execution, and outcomes.
• Ideally, deep experience with e-commerce platforms, site builders (e.g., Wix, Shopify), and SaaS admin tools (B2B2C)
• Technical proficiency to engage in roadmap conversations with engineering teams and understand technical trade-offs. You will be required to participate in highly technical conversations.
• Experience working in B2B2C, with an understanding of the unique dynamics of B2B and B2C.
• Strong analytical skills, including proficiency in using data to guide decision-making, prioritize initiatives, and measure success.
• Exceptional presentation and communication skills, with the ability to engage stakeholders, executives, and customers, and present on stage at events.
• Demonstrated ability to thrive in ambiguity, creating clarity and direction in unstructured environments.
• Leadership experience, with a track record of mentoring teams and fostering a collaborative, mission-driven culture.

Responsibilities

• Lead the strategy and execution for GoFundMe Pro Studio, ensuring it delivers world-class experiences for nonprofits and businesses. Collaborate with cross-functional teams to define goals and set clear priorities that align with company objectives.
• Own the product roadmap, driving the development of intuitive admin tools, scalable site-building features, and seamless e-commerce integrations to support both B2B and B2C use cases.
• Build industry-defining Generative AI and Machine Learning products using intelligence of the combined data sets from GoFundMe and GoFundMe Pro.
• Partner closely with engineering and design teams to make informed technical and design decisions, ensuring alignment between product goals and system capabilities while balancing trade-offs effectively.
• Serve as the voice of the customer, developing a deep understanding of their needs through user research and data analysis to create impactful and empathetic solutions.
• Collaborate with privacy, legal, and compliance teams to ensure all product development adheres to regulatory standards while maintaining user trust and experience.
• Drive a culture of data-driven decision-making, leveraging analytics, A/B testing, and qualitative research to prioritize initiatives, measure success, and iterate on products.
• Inspire a team of product managers, fostering a collaborative, mission-driven culture focused on delivering meaningful impact for customers and the business.
• Navigate ambiguity with confidence, creating structure and clarity in unstructured environments to ensure progress and alignment. Roll up your sleeves and get your hands dirty, going deep into the product.
• Collaborate with leadership to scale GoFundMe Pro Studio’s offerings, supporting long-term business growth and positioning the platform as a leader in its space.

Preferred Qualifications

• Deep experience with e-commerce platforms, site builders (e.g., Wix, Shopify), and SaaS admin tools (B2B2C)