Senior Director of Construction – Customer Success

Senior Director of Construction – Customer Success

Requirements

• Complete understanding of the construction industry
• Excellent written and verbal communication skills
• SaaS sales/sales engineering/and/or customer success experience
• Excellent time management and organizational skills
• Excellent strategic thinking skills
• Familiarity with Salesforce, Microsoft Office, and G-Suite
• Past experience leading a group of managers
• Past experience working in a large organization

Responsibilities

• Overseeing the managers of Solutions Engineering and Construction Success Manager teams
• Developing and improving processes
• Headcount planning and preliminary budgeting
• Work closely with cross functional Go-to-Market leadership on driving the company revenue goals
• Establishing and managing objectives and key results and key performance indicators for measuring success and impact, with assistance from Vice President
• Create, maintain, and expand business through the solutions engineering and construction success teams
• Develop and maintain relationships with key clients
• Sharing customer insights across the company
• Establish and drive a customer-focused culture into all levels of the organization
• Management of multiple managers
• Prepare forecasts and analyses for team achievement and presenting to leadership

Preferred Qualifications

• Deep construction knowledge
• Interest in productivity for construction
• SaaS experience
• Have gone through an acquisition/merger
• Located in San Francisco Bay Area