Senior Director – Graduate Student Services

Senior Director – Graduate Student Services

Requirements

• MBA Degree or equivalent combination of education and experience
• A minimum of 10-15 years of related experience
• Excellent organizational skills
• Strong communication skills (writing and verbal)
• Strong supervisory skills
• Ability to communicate with people of diverse backgrounds from the general public, all levels of the College, and the business community
• Ability to handle multiple projects with frequent deadlines in a fast-paced, high-pressure environment
• Flexibility and willingness to assume new tasks and special projects
• Project management skills
• Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
• Creates an environment where direct reports have the freedom and security to take initiative; deals with complexities with resilience, resourcefulness, and optimism; and appreciates open mindedness, creativity, and agility in thought and tactics
• Embraces ideas and changes created by all community members
• Works independently to solve problems; looks for opportunities to take on responsibility; takes thoughtful risks; and effectively acts on new and ongoing initiatives, objectives, and solutions to gain sought-after results
• Anticipates and effectively handles change; demonstrates willingness to try new skills and challenging tasks; and is flexible in changing conditions.

Responsibilities

• Directs the Office of Graduate Student Services, supporting efforts that ensure a positive overall graduate student experience
• Oversees the Life and Leadership team; ensures unique opportunities for full time, part time, remote, and online students to engage outside of the classroom and enhance their graduate student experience
• Oversees the program management of all Graduate School programs, the Certificate of Advanced Management, and Corporate Partner programs; uses knowledge of curricula to provide transitional program management support as needed
• Handles difficult student issues, including working with faculty to address high-level academic concerns; assists with ad hoc academic advising as well as additional elective advising support for all Graduate School programs, Certificate of Advanced Management, and Corporate Partner programs
• Leads the planning, goal setting, and financial management of Graduate Student Services including but not limited to managing forecasting, and adjusting department budgets
• Works with the Director of Life and Leadership to ensure graduate student services is supporting and creating programing in support of DEI practices
• Develops and implements policies, plans, and procedures that positively affect program administration, delivery, and effectiveness
• Serves as a representative on multiple college-wide and Graduate School committees
• Responsible for special projects to support key initiatives within the Graduate School and the College, as assigned
• Assumes additional responsibilities as required.

Preferred Qualifications

• Prior experience with an MBA program preferred.