Senior Director – Cyber Customer Trust Enablement

Senior Director – Cyber Customer Trust Enablement

Requirements

• Bachelor’s degree in Information Technology, Cybersecurity, Business Administration, Product Management, or other.
• 10+ years of experience in cybersecurity, customer trust, or related roles, with at least 5 years in a leadership position.
• Proven track record of leading cross-functional teams and driving large-scale customer trust initiatives in supply chain.
• Deep understanding of cybersecurity frameworks, regulatory requirements (e.g., GDPR, CCPA, SOC 2), and industry best practices.
• Strong experience in developing customer-facing communications and strategies that promote cybersecurity awareness and trust.

Responsibilities

• Lead and shape the overall cyber customer trust strategy, aligning it with organizational goals to enhance customer trust, satisfaction, and brand reputation.
• Develop and implement frameworks to measure and monitor customer trust levels, and drive improvements where necessary.
• Partner with senior leadership to ensure cybersecurity policies and customer-facing communications reflect the company’s commitment to data protection, privacy, and security.
• Oversee the development and execution of proactive customer-facing cybersecurity initiatives to build trust, such as customer education, security training, and transparent communication.
• Collaborate with product teams to integrate cybersecurity best practices into customer-facing products and services.
• Lead the creation of transparent, customer-friendly security reports, disclosures, and documentation regarding our cyber security posture and practices.
• Act as a thought leader, engaging with customers on cyber security-related issues and building strong, trust-based relationships.
• Develop and manage key customer trust programs, working directly with the customer success, sales, and support teams to ensure a positive security experience for customers.
• Represent the company in external forums, such as conferences and industry groups, to share best practices and demonstrate our commitment to security and customer trust.
• Collaborate with legal, compliance, and regulatory teams to ensure that customer trust initiatives are aligned with legal and regulatory requirements.
• Work closely with product, marketing, and engineering teams to integrate security features into customer-facing products and services, ensuring customer-centric cybersecurity is embedded throughout the customer lifecycle.
• Lead and manage the customer communication strategy in the event of a cyber security incident, ensuring transparency, clarity, and timely updates to customers.
• Collaborate with risk and incident response teams to develop protocols and ensure readiness for potential cyber threats or data breaches.
• Build, mentor, and lead a high-performing team of cybersecurity professionals focused on customer trust and enablement.
• Foster a culture of continuous learning, innovation, and customer-focused security excellence within the team.

Preferred Qualifications

• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical audiences.
• Strong strategic thinking and problem-solving capabilities, with a focus on delivering tangible outcomes.
• Proven ability to build relationships and influence stakeholders at all levels, both internally and externally.
• Experience in crisis management and handling customer communication in the event of a security incident.