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Senior Director – Client Experience Delivery & Adoption
| Company | Northwestern Mutual |
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| Location | Milwaukee, WI, USA |
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| Salary | $123480 – $229320 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s Degree in a relevant field such as business, finance, or related areas
- Proven experience in defining and driving strategic objectives and key results
- Extensive experience in managing adoption and change strategies for large-scale initiatives
- Ability to work collaboratively with various departments to drive strategic alignment
- Proficient in analyzing data to inform strategy and identify opportunities
- Experience in consulting on product prioritization and feature development processes
- Excellent interpersonal and presentation skills to engage with stakeholders at all levels
Responsibilities
- Provide consultation for Client Experience prioritization and feature development processes, including PI planning, sprint reviews, and feature syncs
- Assist in development of executive and senior leadership presentations on outcomes and key decisions
- Support financial presentative research efforts
- Serve as the main point of contact for field association board members and committee chairs
- Report progress on field priorities to associations
- Facilitate meetings for Planning Experience related sub-committee
- Address escalations from top advisors
- Ensure readiness and manage change related to releases, pilots, and sunsets
- Maintain alignment with partners across the organization
- Establish clear targets across platforms
- Continuously review and analyze OKRs and KPIs for ongoing strategy effectiveness
- Drive discussions on usage and adoption-related OKRs, data insights, field sentiment, and experience proficiency efforts
Preferred Qualifications
No preferred qualifications provided.
