Senior Director – Business Operations

Senior Director – Business Operations

Requirements

• Relevant degree preferred or advanced degree in Business, Operations, or a related field.
• Minimum of 10 years’ experience in project management, business operations, analysis, or technology planning, including at least 5 years of people management experience.
• Proven track record of leading and developing high-performing teams in business operations, program management, or technology strategy.
• Experience implementing automation, AI-driven analytics, or process improvement initiatives in operational environments.
• Strong knowledge of technology investment planning, budgeting, cost benchmarking, and portfolio oversight.
• Experience in enterprise technology, SaaS, or product-led organizations.
• Familiarity with the software development lifecycle (SDLC) and operational planning across technology teams.

Responsibilities

• Lead annual budgeting efforts for Technology and Product Strategy, including staffing, contractor resources, hardware/software needs, and strategic investments.
• Ensure budget tracking and reporting are timely, accurate, and aligned with organizational policies.
• Oversee software development cost tracking, with proper categorization of capital and operating expenditures per internal guidelines.
• Collaborate with Finance partners and PSM to evaluate investment alignment and value within the Product Operating Model (POM).
• Run monthly and quarterly budget reviews with leadership, sharing software development spend and operational insights to guide decision-making.
• Maintain reporting processes that monitor spend, highlights efficiencies, and improves forecast accuracy.
• Build and maintain dashboards and key metrics to visualize department-level investment performance.
• Lead initiatives that improve budget and reporting processes through AI, automation, and analytics.
• Identify and reduce operational complexity for VizTech and PSM leaders.
• Own and evolve the internal software cost tracking and capitalization approach to ensure clarity, efficiency, and policy alignment.
• Work cross-functionally to ensure operational processes support broader business needs.
• Partner with Tech and Product leaders to find cost optimization opportunities in labor, vendor relationships, and infrastructure investments.
• Drive scenario planning and modeling to assess long-term business value and investment impact.
• Benchmark spending trends and operational costs to support accountability and strategic clarity.
• Equip leaders across Tech, Product, and Business with cost principles to drive operational accountability.
• Maintain clear documentation to support knowledge-sharing and consistent execution.

Preferred Qualifications

No preferred qualifications provided.