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Senior Devops Engineer – Aiops
Company | SoundHound AI |
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Location | O’Fallon, MO, USA |
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Salary | $115000 – $135000 |
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Type | Full-Time |
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Degrees | Bachelor’s |
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Experience Level | Senior |
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Requirements
- You have a bachelor’s degree in Computer Science, Engineering, or a related field.
- You have 5+ years of experience with relevant technologies.
- You have experience leading automation in large-scale IT infrastructure environments.
- You have deep knowledge of IPcenter, IPautomata, and automation frameworks.
- You have strong skills in Python, PowerShell, Ansible, and system scripting.
- You have solid understanding of networking, virtualization, and cloud technologies.
- You have experience with Jira, ServiceNow, and RESTful API development.
- You have familiarity with configuration management tools (e.g., Puppet, Chef).
- You have exposure to cognitive automation is a plus.
- You have excellent problem-solving, analytical thinking, and communication skills.
- You have a flexible mindset with a can-do attitude and eagerness to learn.
Responsibilities
- Lead the design and development of automation solutions using IPcenter and IPautomata modules.
- Partner with Mastercard OCC leads to identify and deliver value-driven automations.
- Build solutions that enhance event correlation, reduce escalations to higher-tier support, improve first-call resolution rates, cut down customer-facing incidents by 50%, achieve 90% incident resolution at the OCC level, and enable automated problem remediation.
- Apply CSI’s best practices and leverage automation libraries to fast-track development.
- Mentor and guide Mastercard teams on automation design and delivery.
Preferred Qualifications
- Exposure to cognitive automation is a plus.