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Senior Devops Engineer – Aiops

Senior Devops Engineer – Aiops

CompanySoundHound AI
LocationO’Fallon, MO, USA
Salary$115000 – $135000
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • You have a bachelor’s degree in Computer Science, Engineering, or a related field.
  • You have 5+ years of experience with relevant technologies.
  • You have experience leading automation in large-scale IT infrastructure environments.
  • You have deep knowledge of IPcenter, IPautomata, and automation frameworks.
  • You have strong skills in Python, PowerShell, Ansible, and system scripting.
  • You have solid understanding of networking, virtualization, and cloud technologies.
  • You have experience with Jira, ServiceNow, and RESTful API development.
  • You have familiarity with configuration management tools (e.g., Puppet, Chef).
  • You have exposure to cognitive automation is a plus.
  • You have excellent problem-solving, analytical thinking, and communication skills.
  • You have a flexible mindset with a can-do attitude and eagerness to learn.

Responsibilities

  • Lead the design and development of automation solutions using IPcenter and IPautomata modules.
  • Partner with Mastercard OCC leads to identify and deliver value-driven automations.
  • Build solutions that enhance event correlation, reduce escalations to higher-tier support, improve first-call resolution rates, cut down customer-facing incidents by 50%, achieve 90% incident resolution at the OCC level, and enable automated problem remediation.
  • Apply CSI’s best practices and leverage automation libraries to fast-track development.
  • Mentor and guide Mastercard teams on automation design and delivery.

Preferred Qualifications

  • Exposure to cognitive automation is a plus.