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Senior Data Center Operations Analyst
| Company | Ensono |
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| Location | United States |
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| Salary | $60000 – $92000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- Bachelor’s degree and a minimum of 10+ years of related experience; or an advanced degree without experience; or equivalent work experience
- 8+ years experience in IT and with system monitoring.
- Experience with Control M GUI and NetView
- Proficient in MS Office (Excel, Word, and Outlook)
- Strong written / verbal Communication skills
- Designing skills
- Analytical and Critical thinking skills
- Ability to represent Ensono in a professional manner to clients
- Knowledge of mainframe (TSO, SDSF, TMS, QuickRef) and server scripts (read & codeMidrange server knowledge)
Responsibilities
- Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
- High level of interaction with internal and external customers requires effective and professional communication.
- Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
- Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
- Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
- Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
- Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to implementation. Follow-up and close completed changes with valid and meaningful data.
- Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
- Organize tasks to work independently.
- Hands and feet support as required.
- Perform additional duties as assigned or designated by Operations management.
Preferred Qualifications
No preferred qualifications provided.
