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Senior Customer Success Manager – Payroll
| Company | Workstream |
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| Location | Lehi, UT, USA |
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| Salary | $100000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
- Deep familiarity with payroll processing, labor law compliance, or benefits administration
- Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
- A proactive mindset with strong project management and organizational skills
- Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)
- Must be willing to report to the office for up to 4x a week
Responsibilities
- Build strong relationships with key stakeholders at mid-market accounts
- Onboard new customers and ensure a smooth implementation of payroll and workforce tools
- Serve as a product expert—helping customers with best practices in hiring and payroll
- Renew books of business and in cases of expansion, partner with the Growth AE
- Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
- Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
- Track and report on customer success metrics such as activation, usage, retention, and satisfaction
Preferred Qualifications
No preferred qualifications provided.
