Senior Customer Success Manager

At least five years of experience in technical consulting, training, pre-sales, or other customer-facing roles
Recent and relevant retail or e-commerce experience is required
A deep understanding of product value, B2B contracts, and value realization
A blend of business and technical knowledge to work with the different types of customers
A confident and convincing appearance with a high degree of customer orientation
Excellent communication and presentation skills
Structured and effective working style, both independently and in a team
Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe
Willingness to travel (approx. 25%)

Support our customers in making the best use of our composable products
Advise our customers in continuously developing their future technology and commerce stack on top of the commercetools products
Ensure customers understand the business value of new features for their business cases
Identify customer KPIs and objectives and actively lead the engagement toward those
Plan, coordinate, and carry out strategic business reviews with our customers
Collect and communicate customer input and requirements for the new feature development to our Product teams
Work closely together with different departments within commercetools to deliver expertise and to help our customers reach their goals
Support our customers in growing their business on top of our products
Contribute to planning and executing customer and/or marketing events, such as webinars, case studies, or working groups
Retain existing customers and increase their consumption of commercetools products and service

No preferred qualifications provided.