Senior Customer Success Manager
| Company | Autodesk |
|---|---|
| Location | Denver, CO, USA, Atlanta, GA, USA |
| Salary | $85000 – $85000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree or equivalent work experience
- 3+ years in sales, service delivery, account management, or customer success experience
- Strong sense of ownership with a bias for action and willingness to role-up your sleeves
- An enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
- Thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction
- Excellent communication and presentation skills
- Detail oriented, accountable, and diligently manage your time
Responsibilities
- Lead and own all post-sales activity in order to create recognizable business value for Autodesk’s top customers. You will build positive relationships, demonstrate product knowledge, plan and execute on the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions
- Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers’ investment within the shortest timeframe
- Be the customer’s voice and provide feedback to internal teams on how we can better serve our customers
- Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services
- Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO), becoming a trusted advisor to the customer
Preferred Qualifications
- An interest of the manufacturing, architecture, construction or engineering industry
- Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
- You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
- Deep understanding of value drivers in recurring revenue business models
- Strong financial acumen including an analytical and process-focused mindset
- Understanding of Software-as-a-Service (SaaS) customer management