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Senior Customer Success Manager
| Company | MagicSchool AI |
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| Location | Colorado, USA |
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| Salary | $110000 – $125000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years in SaaS Customer Success, preferably in a high-touch or strategic role
- Comfortable leading commercial conversations around renewals, expansion, and pricing
- Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations
- Experience in Edtech or direct classroom/admin experience
- Comfort and availability to travel up to 25% of the time
Responsibilities
- Ensure MagicSchool is used weekly by teachers in your portfolio through excellent training, playbook-driven check-ins, and proactive engagement strategies.
- Create compelling support materials such as tutorials, one-pagers, and quick-start guides that make implementation smooth and scalable.
- Monitor usage and performance data, flag at-risk schools early, and design tailored interventions to get them back on track.
- Secure portfolio renewals and grow expansion revenue by building strong cases with data, storytelling, and strategic relationship-building.
- Contribute to the CX playbook and internal systems. Bring strategic insights to cross-functional meetings and mentor junior teammates.
Preferred Qualifications
- Experience in K through 12 EdTech
- Background in education as a former teacher, coach, or school administrator
