Senior Customer Success Manager

Company	Autodesk
Location	Boston, MA, USA, California, USA, Georgia, USA, New York, NY, USA, Portland, OR, USA
Salary	$121800 – $197120
Type	Full-Time
Degrees
Experience Level	Senior

Experienced in customer success management, or sales or pre-sales activities with great track record for 8+ years
Experienced in working with commercial customers and establishing long term relationship and partnership
Experienced or exposure to sales methodology and process
Experienced in working directly with executives
Deep understanding of AEC (Architecture, Engineering and Construction) Industry. Understanding of Design and Manufacturing is a plus
Understanding or experience in higher education is a plus
Experience working within large/complex enterprise organizations
Travel up to 40% on average

Collect customer requirements and pain points to make recommendations that can help achieve customer goals
Demo Autodesk solutions and technology (ACC, Forma and Fusion) to customers to generate interest and discover customer motivation and then share the insight with account team to inform strategy
Owns relationship with certain customers
By working with cross-functional teams, facilitate and coordinate activities to ensure successful technology adoption
Build working relationship with the broader Autodesk teams to achieve account goals
Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers to ensure success adoption and identifying further expansion opportunities
Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the AEX team and the broader Autodesk
Collaborate cross-functionally with Product teams, Autodesk Research, CSM organization, and other internal Autodesk organizations
Prioritize when goals are vague and have courage to ask clarifying questions
Contribute and involve in quarterly business review with account team and executive sponsors