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Senior Customer Success Manager
| Company | Crusoe |
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| Location | San Francisco, CA, USA |
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| Salary | $160000 – $185000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
- Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
- Excellent interpersonal, communication, and presentation skills.
- Demonstrated ability to build relationships at all levels within an organization.
- Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Responsibilities
- Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
- Work on case studies to highlight customer successes.
- Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
- Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
- Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
- Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
- Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
- Deliver training sessions and workshops to customers on the use and benefits of our products and services.
- Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.
Preferred Qualifications
No preferred qualifications provided.
