Senior Customer Success Manager
| Company | Adobe |
|---|---|
| Location | Seattle, WA, USA, Atlanta, GA, USA |
| Salary | $135200 – $234100 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s Degree and/or relevant work experience
- 10+ years of Customer Success experience in Software as a Service, Digital Marketing
- Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
- Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships
- Strong consulting skills
- Ability to prioritize, multi-task, and perform in a fast-paced environment
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
- Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
- Effective at leading executive C-level discussions and presentations
- Flexibility to travel (approx. 30%)
Responsibilities
- Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
- Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
- Network within accounts to achieve successful execution of client’s strategy and roadmap
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
- Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve
- Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity
- Identify Customer risk, and collaborate with the extended Adobe team to build and activate ‘get well’ plans
- Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
- Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach
Preferred Qualifications
-
No preferred qualifications provided.