Senior Customer Success Manager

5-10 years in Customer Success, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers.
3-5 years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
Ability to travel up to 30%

Focused on high-touch, curated experiences for Workday’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers’ journey
Acting as a strategic partner with insights into customer’s objectives and driving product adoption by aligning Workday’s features and functionality with customers’ overall business needs
Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities
Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
Collaborating cross functionally with account team members to create a seamless & optimal customer experience
Creating customer champions and advocates

Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
Consistent track record to collaborate and build positive relationships with customers including the executive level.
Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership.
Bachelor degree or equivalent work experience; Business or Technical degree preferred.
Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management).