Senior Customer Service Representative
| Company | CVS Health |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, North Dakota, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Vermont, USA, Wyoming, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, TX, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Oklahoma City, OK, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Hawaii, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Alaska, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $18.5 – $42.35 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level, Senior |
Requirements
- 1+ years of customer service experience
- Experience in a metric based environment
- Proficiency with full suite of Microsoft Applications
- Comfortability utilizing search engines
- Excellent multi-tasking skills
- Ability to Effectively Communicate
Responsibilities
- Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
- Maintain department established performance metrics at a meets or exceeds expectations level
- Work together as a team and apply the Aetna Core Values in day-to-day operations
- Creating a Differentiated Service Experience
- Demonstrating Service Discipline
- Handling Service Challenges
- Providing Solutions to Constituent Needs
- Working Across Boundaries
Preferred Qualifications
- Experience working in a call center environment
- Medical terminology/insurance experience
- Results oriented and self-motivated
- Experience working remotely