Senior Customer Service Representative
| Company | CVS Health |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, North Dakota, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Vermont, USA, Wyoming, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $18.5 – $42.35 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 1+ year of call center experience.
- 1+ year of service/providing solutions.
- 1+ years of medical/healthcare experience.
- 1+ years of data entry experience.
Responsibilities
-
No responsibilities provided.
Preferred Qualifications
- At least 2-4 years experience as a medical assistant, office assistant or other medical role experience is preferred.
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
- Computer literacy to navigate through internal/external computer systems.
- Ability to effectively participate in multi-disciplinary team including internal and external participants.
- Familiarity with basic medical terminology.
- Effective communication, telephonic, and organization skills.
- High professionalism to interact with clients, internal departments, and vendors.