Senior Customer Experience Insights Manager
| Company | M&T Bank |
|---|---|
| Location | Bridgeport, CT, USA, Long Island, New York, USA, Buffalo, NY, USA, Wilmington, DE, USA |
| Salary | $100611.94 – $167686.57 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree and a minimum of 7 years related business line experience
- OR in lieu of a degree, a combined minimum of 11 years higher education and/or work experience
- A minimum of 2 years of leadership/supervisory experience
Responsibilities
- Manage the development and production of high-complexity departmental reports and spreadsheets to include but not limited to project or product strategy analysis, historical reporting, work flow analysis, and financial analysis.
- Perform highly complex analysis and judgment based work over a standard discipline or a range of disciplines to support business decisions.
- Perform highly complex data review, research, and/or reconciliation. Interpret results and present findings to make or influence strategic decisions within the department or division.
- Demonstrate a thorough and expert understanding of the business and its functions, processes and operations. Keep abreast of business and market trends that may affect the business/department.
- Take a lead role in setting policy or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes.
- Define and participate in the achievement of short and long-term business objectives. May oversee budget, P&L and other business reporting. Analyze variances and report to leadership. Make recommendations on variances and methods to increase efficiency, lower costs, etc. Implement recommendations upon management approval.
- Take a lead role in supporting departmental audits including user recerts, compliance testing.
- Manage and facilitate the planning, testing, and implementation of new projects, systems, products and regulatory changes impacting the department.
- Act as lead for departmental system support, coordinating with internal business partners, vendors and technology to address issues for the department. Functional system expertise through Division up to the Bank.
- Provides coaching, direction and leadership to team members in order to achieve business results.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Preferred Qualifications
- SQL is a preferred
- Data visualization tools
- Jira/Confluence