Senior Customer Centric Engineer
| Company | Salesforce |
|---|---|
| Location | Seattle, WA, USA, San Francisco, CA, USA |
| Salary | $157600 – $236500 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- A related technical degree required
- 5+ years of proven, related technical experience with at least 2 years of experience in a software development environment
- Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
- Unparalleled debugging, troubleshooting and problem-solving skills
- Learn quickly and be productive in a highly collaborative, lightning-fast environment
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
- Ability to take complex problems and break them down into smaller tasks
- In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
- Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
- Knowledge about cloud security and best practices.
- Willing to learn new technologies
- Must have a background in Java and Javascript
- Very good understanding of RDBMS.
- Experience with a known IDE: Eclipse or IntelliJ or VSCode
Responsibilities
- Using your Java, JavaScript, Database, Web API and UI skills to solve critical customer escalations
- Figuring out ways to find ‘the bug’ utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code
- Identifying root causes, proposing test cases and proposing code changes to fix the problem.
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring internal support teams on technical issues and best practices
- Building relationships with other teams across Customer Service, Development, and Site Reliability as a technical expert
- Championing Supportability and Debug-ability initiatives throughout development and developing new debugging tools while working closely with product teams
- Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)
- Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability.
- Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.
- Deliver presentations highlighting metrics, trends and success stories to engineering teams
Preferred Qualifications
- Good understanding of log parsing / analysis in Splunk and creating reports/dashboards.
- Experience working with Amazon AWS
- Experience utilizing the following JavaScript frameworks/libraries: Lightning Web Components (LWC), Lightning Locker, Lightning Data Service (LDS)
- Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues.
- Utilization and troubleshooting of SOAP & REST based APIs