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Senior Customer Advocate – Customer Identity
| Company | Okta |
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| Location | United States |
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| Salary | $126000 – $211000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- A passion for serving the developer community and assisting customers with intuitive and helpful guidance on plans and features.
- Experience in customer-facing roles such as consulting, support, or pre-sales.
- Highly motivated, self-starting, and driven, with the ability to work independently and collaboratively within multi-functional teams.
- Adaptability and comfort in fast-paced, iterative environments with a strong focus on experimentation.
- Exceptional communication skills and the ability to simplify complex concepts for diverse audiences.
- Excellent organizational and time management skills.
- Fluency in English.
- Ability to understand customer needs and guide them toward appropriate plans and solutions.
Responsibilities
- Guide developers and other customers along their journey with Auth0 by showcasing the value of advanced features and of the different Auth0 plans and offers, through clear and engaging communication.
- Respond to common customer inquiries, such as product plan upgrades, billing, and account setup.
- Partner with Field teams to address specific cases, share customer insights, and identify upgrade opportunities.
- Manage customers exceeding their plan quotas, ensuring a smooth transition to suitable plans.
- Proactively reach out to developers in self-service programs based on usage data, conducting experiments to identify effective engagement strategies for scalability.
- Collect and share customer feedback to inform internal teams, including Product, Documentation, Pricing, and PLG, on opportunities for improvement.
Preferred Qualifications
- Previous experience in sales development or as a Customer Advocate, XDR, etc.
- Familiarity with identity and access management concepts.
- Experience working with startups or nonprofits.
