Senior CS IAS – Infrastructure – Architecture and Security – Service System Engineer – Infrastructure Expert
| Company | ASML |
|---|---|
| Location | Hillsboro, OR, USA, Phoenix, AZ, USA, Chandler, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor degree in an engineering field or equivalent experience
- Analytical troubleshooting abilities
- Strong communication skills in English (both verbal and written)
- Understanding of IT Infrastructure hardware (Servers and data pipeline components) and software
- Ability to write clear requirement specifications and application documentation
Responsibilities
- Ensure that support calls are picked up and handled to the satisfaction of end-users and within given KPI’s
- Maintain frequent communication with the local sites assigned
- Update the knowledge bases
- Participate in user acceptance tests (UAT’s)
- Support the roll-out of new/changed applications
- Represent the IAS work stream for one or more local sites for new site readiness
- Support realization of MRM (BRES, EPS, Data pipeline requirements, FabTop’s, etc.)
- Answer questions of CS engineers
- Prioritize, diagnose, solve and/or escalate issues
- Follow up with CS engineers to ensure that issues have been resolved
- Interface with application experts, business application owners and service providers (e.g. IT, development)
- Administrate call progress in our call management system
- Align with CS engineers through a series of actions (mainly by email/telephone/Skype)
- Establish a good working relationship with CS engineers (especially within your continent)
- Train Key users
- Execute functional maintenance tasks
- Document internal procedures and work instructions
- Participate in the emergency phone system duty schedule
- Perform the needed travel (Up to 25%) for training (giving/receiving), aligning, executing work at local office or customers premises
- Gather CS requirements (that are input for the CS roadmaps and projects)
- Align with CS local offices and local CS management, including making arrangements on beta-testing (e.g. User Acceptance Tests)
- Test and roll-out improvements
- Participate in projects that develop new and/or affect existing functionality
Preferred Qualifications
- 3 years or more experience working in an application support role in an international setting, preferably in a high tech industry with worldwide coverage
- Knowledge of the ASML way of working in general and the CS way of working specifically is of added value to this position