Senior CRA Business Operations Analyst

Senior CRA Business Operations Analyst

Requirements

• Bachelor’s degree in business, political science, economics, sociology, or a related field (Preferred)
• Project management skills to ensure timely and accurate CRA analysis and reporting deliverables.
• Proficiency in data collection, analysis, and interpretation, with the ability to translate complex data into actionable insights.
• Strong proficiency in Microsoft Excel and PowerPoint for data analysis and presentation development.
• Ability to develop knowledge of Community Reinvestment Act requirements.
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment and build relationships with internal and external partners.
• Demonstrated ability to organize and prioritize tasks effectively.
• Self-motivated and able to work independently with minimal supervision.

Responsibilities

• Research and analyze CRA trends, best practices, and regulations to inform program enhancement and strategy development.
• Assist in the preparation of reports, presentations, and communication materials to inform KeyBank leadership of current CRA performance.
• Maintain and collect relevant line of business program, product, and partnership narratives to support internal and external performance reporting.
• Support annual review of CRA Strategy team procedures and engage lines of business and compliance partners to make required updates.
• Assist CRA Business Operations Manager with the implementation of KeyBank’s Community Needs Assessment Framework, including selection of CRA Assessment Areas, participation in community listening sessions, drafting of formal written needs assessments, coordinating line of business review, and communication of results.
• Manage and support completion of Branch Action Assessment Tools to provide the Community Investment Committee and Investment Review Council with CRA and community input around proposed branch actions.
• Compile materials and support reporting Public File/Notice Exam.
• Complete second-level reviews of CRA reporting to ensure accuracy.
• Analyze and report monthly service hour performance to key internal stakeholders.
• As needed, work with CRA Strategy teammates to complete continuous improvement projects to streamline data processes and improve data quality.
• Support ongoing evaluation of KeyBank’s CRA risk and control self-assessment (RCSA) through maintenance of existing controls, compilation of source documentation, and assistance during operating and design assessments.
• As needed, assist CRA Business Operations Manager during audits, reviews, and exams by gathering requested materials and compiling responses.

Preferred Qualifications

• Bachelor’s degree in business, political science, economics, sociology, or a related field (Preferred)