Senior Continuous Improvement Manager

Minimum three years of experience in a relatable Operations role
Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
Strong communication skills required (verbal and written)
Must be willing to travel to different facilities and client locations
Upbeat and enthusiastic personality, with a go-getter attitude
Must be a problem solver and forward-thinking

Deep dive into each B2B process within the warehouse, understanding exactly how orders flow
Align with the merchants’ goals to better guide and service them
Understand our retailers routing guides to ensure compliance
Establish long-standing, trusted relationships with warehouse leadership, and develop open and effective channels of communication
Lead process improvement workshops to reduce cost and improve quality
Encourage revenue growth by supporting in building new features and functionalities for B2B merchants
Manage key KPIs such as OTRS, OTS, Churn, Delivery Compliance, Support cases per Order, etc
Develop and guide the B2B product roadmap, quarterly and annual
Use data to drive decision making and improve key metrics
Become the internal go-to for questions regarding B2B
Provide regular updates to the executive team on the progress of Shipmonk’s B2B business regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth