Senior Consultant – Life Sciences – Patient Services
| Company | Guidehouse |
|---|---|
| Location | Boston, MA, USA, Philadelphia, PA, USA, Chicago, IL, USA, New York, NY, USA |
| Salary | $89000 – $148000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree
- 3-5 years of transferrable consulting or work experience in Patient Services and related functions.
- Must be willing and able to travel to client sites across the US, up to 20% of the time.
- Authorized to work for any US employer without sponsorship.
Responsibilities
- Analyzing scientific, clinical, financial and strategic information to discern the business implications of new technologies and emerging trends.
- Conducting primary research interviews with clinicians, thought leaders, and executives in the healthcare industry and related fields.
- Managing and mentoring junior staff.
- Preparing and presenting written reports to senior management and clients.
- Defining patient treatment journeys, identifying potential Patient Services engagement points, key barriers, and areas of unmet need to inform design of potential PS offerings.
- Conducting secondary market research on competitor/analog offerings.
- Conducting primary market research with a range of stakeholders to identify needs & validate potential support.
- Developing Patient Services Program Blueprints and detailed program designs, including defining the desired customer experience, the mix of programs and services, and level of support provided.
- Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support).
- Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights.
- Engaging executive level audiences to deliver actionable insights and recommendations.
- Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping).
- Developing and managing junior staff development.
Preferred Qualifications
- Must have excellent written and oral communication skills.
- Must be collaborative and a team player.
- Must have exceptional client management experience including expanding client relationships within an organization and ability to recognize and communicate add-on and/or cross business opportunities at external clients.