Senior Compliance Officer – Operations

Senior Compliance Officer – Operations

Requirements

• A bachelor’s degree
• A minimum of 10 years of relevant industry experience
• Open to considering individuals with legal, compliance or operational experience
• Operational excellence: an ability to keep up with the pace of a fast-moving and rapidly growing business, attention to detail, superb organizational skills, and technological savviness
• Are comfortable working in the areas of MMA’s offerings – primarily commercial insurance, employee health and benefits, private lines and retirement services
• Can address issues involving licensing, surplus lines, professional standards, transparency and disclosure, privacy and data protection, and M&A due diligence and integration, while maintaining a perspective that is both independent of and sensitive to commercial objectives
• Have a strong knowledge of laws applicable to MMA in areas such as rebating, referral fees, and surplus lines; trade sanctions; cybersecurity, data protection and privacy; conflicts of interest and services provided to insurers; and third-party risk.

Responsibilities

• Lead in building out and enhancing policies, systems and processes to support MMA’s compliance program and strategic priorities
• Ensure MMA’s compliance policies are fit for purpose and accessible to all colleagues
• Enhance communication channels for MMA colleagues to contact Compliance with inquiries
• In partnership with other members of the Compliance team, develop and ensure adherence to schedules for monitoring, training and regulatory filings
• Create data-driven dashboards of compliance actions and decisions
• Collaborate effectively with Operations teams to implement process changes and promote compliance with applicable law
• Work with other functions – including Finance, Controllership, Internal Audit, Tech, Marketing/Communications and HR – to maximize the effectiveness of the compliance program
• Manage inquiries received by compliance inboxes and hotlines, and respond to requests or triage as appropriate
• Provide leadership and strategic direction to colleagues performing operational compliance responsibilities.

Preferred Qualifications

• Personal integrity and sound judgement
• The ability to collaborate effectively and the courage to uphold ethical standards, even under pressure
• Demonstrable experience leading compliance operations or governance within an organization of a similar size and/or regulatory profile
• Proficiency in analyzing and utilizing data sets to create dynamic dashboard reports
• Strong project management skills
• A track record of working with and advising senior business partners on compliance matters
• Demonstrated ability to understand and analyze strategic, commercial and operational issues facing a complex, regulated business, and to work with key stakeholders to arrive at practical solutions within applicable legal and ethical bounds
• Exceptional business judgment and strategic thinking capabilities; crisp decision-making skills
• Strong emotional intelligence, evidenced by the capacity to listen and develop relationships of trust.