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Senior Community Specialist
| Company | Klaviyo |
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| Location | Boston, MA, USA |
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| Salary | $64000 – $96000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- You bring a customer-first mindset to everything you do.
- You have excellent overall communication skills, especially in a written format, and in a conversational tone.
- You’re a strong networker, both internally and externally and you’re eager to help people connect.
- You’re a highly empathetic individual that is eager to help solve customer pain points and think through creative solutions.
- You can easily learn new technologies and software and have 5+ years of experience working directly with customers.
- You’re adaptable towards shifting team priorities, and enjoy brainstorming and collaborating with others.
- You’re a self-starter and someone who thrives in fast-paced environments.
Responsibilities
- Own content strategy for the digital community, through a peer-led lens.
- You will manage the community content calendar with an eye on representation from community members, champions, and other internal stakeholders – including all content from fireside chats to marketing innovation content and more.
- Drive the planning of Community content, ensuring that it is always in alignment with the PowerUp and the Klaviyo Marketing content strategy.
- Evangelize community content with internal stakeholders and throughout customer touch points.
- Own content processes as an expert in the Gainsight Community platform, to schedule posts and leverage diversity of voice for our core audience.
- Own data reporting on the engagement and impact from community-produced content to elevate with stakeholders.
- You will create a reporting cadence so all key teams are informed of these metrics and planned optimizations.
- Respond to questions/comments on content in a timely manner to encourage engagement and represent the Klaviyo brand appropriately.
- Identify and manage top community advocates to produce content throughout in-person, online events, and engagement on the digital community.
- Become an expert on the Gainsight Community platform, in order to schedule posts to reflect curated content calendar on a weekly and monthly cadence.
- Approach any initiatives and/or content from a marketer’s perspective to improve visibility of the Community and its resources.
- You will build respect and trust with our community and internal teams.
- Perform other duties as assigned.
Preferred Qualifications
No preferred qualifications provided.
