Senior Collections Specialist – B2B – Curascript

Senior Collections Specialist – B2B – Curascript

Requirements

• 2+ years of experience in B2B collections or accounts receivable; industry experience in specialty distribution, healthcare or pharmaceuticals strongly preferred.
• Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivot tables a plus).
• Comfortable leading virtual meetings with customers and internal teams.
• Working knowledge of SAP.
• Excellent communication and negotiation skills, with a professional and customer-focused demeanor.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• High attention to detail and problem-solving skills.

Responsibilities

• Manage a portfolio of B2B customer accounts to ensure timely collection of receivables.
• Proactively contact business clients via phone, email, and customer portals to resolve past-due balances.
• Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, etc.).
• Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends.
• Maintain accurate collection notes, status updates, and documentation in the ERP system.
• Escalate high-risk accounts or unresolved issues to leadership in a timely manner.
• Contribute to continuous process improvement initiatives for the collections workflow.
• Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues.
• Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements.

Preferred Qualifications

• Industry experience in specialty distribution, healthcare or pharmaceuticals strongly preferred.