Senior Collections Specialist

At least 2 years in collections, customer service, or a similar role at a Financial Institution with proven success meeting performance goals.
Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy.
Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices.
Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs).

Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.
Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise-to-pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).
Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes.

3+ years of full-time experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. Experience in Auto Collections is a plus.
Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines.
Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals.
Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations.
Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment.
Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure.