Senior Collections Manager
| Company | DriveTime |
|---|---|
| Location | Fort Worth, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- High School Diploma or GED required
- Bachelor’s Degree preferred
- 3 years of multi-unit leadership and/or leading leaders or 5 years of experience leading large teams
- Knowledge of Fair Debt Collection Practices Act is a plus
Responsibilities
- Provide guidance and strategic planning for servicing teams with respect to collection and service goals
- Communicates and drives monthly department performance objectives utilizing all servicing channels and company resources in a continually changing environment
- Train and develop leaders and individual career paths to achieve their goals and the company’s goals and advance through a career path
- Develop and enhance customer relationships by establishing, promoting, and maintaining processes and standards that drive excellent customer service
- Ensures all initiatives are implemented effectively within the department and in a way that elicits buy-in from direct and indirect reports, maximizes impact, and contributes to meeting or exceeding company goals
- Encourage new ideas throughout the operations center and actively support, identify, define, communicate, and implement best practices through training and development
- Motivate and Inspire team members through development and execution of recognition programs, engagement activities and bidirectional communication paths
- Monitors and measures the performance of Collection Managers and their team members to ensure it is within Company, State and Federal guidelines
- Work side-by-side with management and individual contributors to observe work processes and practices, provide informal and formal constructive feedback, training and development to ensure effective follow through on improvement plans
- Create and maintain partnerships with key leadership, representatives and staff within Bridgecrest, Drive Time Corporate, Drive Time Retail, Carvana Retail, SilverRock and Third-Party Client Companies
Preferred Qualifications
- Knowledge of Fair Debt Collection Practices Act is a plus