Senior Collections Analyst

Senior Collections Analyst

Requirements

• Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred (or equivalent work experience)
• 5+ years of experience in collections, accounts receivable, or a related financial role
• Proficiency in Microsoft Excel
• Experience with ERP or collections software systems (e.g., NetSuite, Salesforce)
• Strong analytical and problem-solving abilities
• Excellent communication and negotiation skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Strong attention to detail and organizational skills
• Ability to interact professionally with internal teams and executive-level customers

Responsibilities

• Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances in alignment with the company’s collections playbook
• Perform collections activities, including outreach via phone, email, and scheduled follow-ups
• Respond promptly to inquiries from internal teams and external customers, providing accurate and clear information
• Research and reconcile account discrepancies, payment variances, and unapplied cash
• Coordinate resolution of customer disputes, collaborating with internal departments such as Sales, Billing, and etc
• Conduct regular customer calls, including discussions with high-level executives, to understand underlying issues and drive resolution
• Document all collection activities and maintain accurate records of communications and agreements
• Provide regular updates and reporting on portfolio status, key metrics, and outstanding issues
• Identify trends and recurring issues, recommending process improvements where applicable

Preferred Qualifications

• Equivalent work experience in lieu of a Bachelor’s degree may be considered