Senior Collections Analyst

Senior Collections Analyst

Requirements

• Minimum 3 years Collections experience within an International Organisation
• Confidence in dealing and building relationships, both internally and externally
• Self-motivated, energetic, and detailed oriented
• Able to work to firm deadlines and calm under pressure
• Well organized with strength in prioritizing
• Strong communication skills including persuasion and negotiation
• Commercially focused with a strong Customer service approach

Responsibilities

• Manage a portfolio of Customers as set out by the Collections Manager
• Utilize credit management software, e-mails and telephone to contact Customers and drive Customers to pay outstanding invoices to contracted terms
• Maintain detailed records of all communications with Customers
• Resolve all queries and or issues raised by Customers – provide copies of invoices, credit notes, proof of delivery, attachments etc. to Customers, and coordinate the resolution of other queries which are being resolved by Business Units or other SSC departments eg Billing, Cash Applications etc.
• Ensure cheques received are banked and recorded promptly
• Assist to ensure cash applications are allocated accurately on day of receipt of the funds
• Reconcile Customer accounts were required
• Ensure the Customer master data records accurately reflect correct Customer details and agreed contractual terms
• Ensure adherence to the Groups credit policy
• Participate in cash planning and forecasting, where requested
• Attend Business Unit and/or Customer meetings when required
• Provide holiday and sick cover for colleagues as needed
• Manage Ad-hoc projects related to Customers as directed by Finance Operations Management
• Provide Accounts Receivable support to other SSC departments, management, Group departments as needed
• Provide reports and participate in weekly Customer review meetings with Collections Manager and Business Units to provide status updates on collections and the overdue position
• Weekly meetings with SSC Billing team members to collaboratively review issues and drive resolutions
• Provide status updates on collections towards monthly targets
• Prepare recommendation of Bad and Doubtful Debt Provisions
• Drive collections to achieve monthly collection targets

Preferred Qualifications

No preferred qualifications provided.