Senior Cloud and Server Engineer

Senior Cloud and Server Engineer

Requirements

• 5+ years of enterprise infrastructure operations experience
• 5+ years of working with high performance systems platforms such as compute, storage, data centers and automation
• 3+ years of vendor management experience
• Bachelor’s degree in engineering, computer science or computer engineering or equivalent experience
• Previous experience at an enterprise level company supporting all infrastructure with absolute fault tolerance in mind
• Experience deploying various tool sets which support monitoring and alerting across diverse platforms
• Integration experience working with event correlation platforms and ticketing systems such as ServiceNow
• Experience with advanced server/storage operations utilizing various product platforms such as Nutanix, Teradici, AWS, Azure, EMC, and Qumulo
• Ability to technically troubleshoot server and storage related outages
• Self-directed and solutions-oriented initiative with good sound decision making skills
• Previous exposure working closely with production, external partners, and creative development teams
• Production-minded, hands-on work style with a focus on customer service and operational excellence

Responsibilities

• Ensure that bare metal, Nutanix, and cloud-based systems (AWS, Azure) are optimized for the utilization of NAS storage and resource allocation.
• Identify and resolve internal errors and manage capacity across all virtual, Nutanix, and physical environments.
• Examine, evaluate, and monitor incoming server/storage change requests.
• Offer Level 2 and Level 3 support that includes operations and change management, fulfilling requests involving Hyperconverged Infrastructure, Nutanix, NAS, SAN, and Rubrik backup solutions.
• Responsible for accurately documenting and maintaining Infrastructure diagrams, equipment lists, and documenting all infrastructure changes.
• Conduct periodic reviews and apply system firmware upgrades, application software updates, and OS patching for all infrastructure systems.
• Create and manage production support availability, outages, runbooks, process documentation, and status reports.
• Collaborate with other support teams to identify and document monitoring and measurement requirements.
• Perform daily server/storage performance monitoring, troubleshooting, and fault analysis, including hardware troubleshooting and repair.
• Generate and respond to incident tickets, monitor interfaces, and handle escalations.
• Deploy and maintain server/storage monitoring, analysis, and reporting tools.
• Install and maintain server/storage hardware and software, ensuring system patching and updates are performed in a timely manner.
• Collaborate with network infrastructure teams to ensure seamless integration and functionality of storage and server systems.
• Adapt to the evolving needs of the organization, providing flexible and scalable solutions for Nutanix, server, and storage infrastructure.
• Participate in a 24×7 on-call rotation for critical infrastructure support, including scheduled system patching rotation to maintain up-to-date security and performance standards.

Preferred Qualifications

No preferred qualifications provided.