Senior Client Services Advisor

Bachelor’s degree in logistics, business, or a related field (or equivalent industry experience)
1-3 years of direct industry experience preferred
Detail-oriented with a strong work ethic and a drive for success
Ability to manage relationships with clients and address their needs while achieving performance goals
Strong analytical skills with experience in data interpretation, financial reports, and cost analysis
Proficiency in Microsoft Excel, databases, and presentation applications (e.g., PowerPoint)
Ability to define problems, collect data, establish facts, and draw valid conclusions
Strong verbal and written communication skills with the ability to present findings to clients and management
Basic knowledge of business mathematics and financial concepts for operational analysis

Review and analyze client data for trends, inefficiencies, and additional cost-saving opportunities
Conduct routing optimization tracking and lost savings tracking to identify areas for improvement
Evaluate opportunities for cost minimization while maintaining or improving service levels
Conduct monthly client reviews to assess satisfaction, utilization of company tools/services, and demonstrate new solutions
Maintain and manage relationships with client personnel, understanding their needs while ensuring performance excellence
Facilitate Annual Business Alignment Meetings to align strategies with client objectives
Review carrier performance and client satisfaction with carriers, ensuring service consistency
Support case study development showcasing client success stories and best practices
Engage clients in additional service offerings to drive organic revenue growth
Identify new opportunities for cost savings and operational efficiency improvements through data analysis