Senior Claim Director

BA/BS College Degree
7+ years work experience, handling claims of a comparable complexity or working in a legal position
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to interact and build relationships with all levels of internal and external customers
An aptitude for evaluating, analyzing, and interpreting technical information
Sound decision making skills
Proven ability to work independently as well as part of a team
Must demonstrate a high level of initiative and leadership skills
Excellent time management, problem solving, and organizational skills are required
An ability to adapt to new ideas and situations
A willingness to use creative thinking to overcome obstacles and an ability to develop creative approaches to solving customer problems

Contribute to a collaborative environment by raising new ideas and demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
Complete accurate and timely coverage, liability and damage investigations and evaluations on complex Employment Practices Liability insurance policies
Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claims
Represent the company at meetings with management and business partners, as well as virtually at mediations
Effectively utilize technology systems and tools to track and manage caseload in most efficient and effective manner
Build and maintain productive relationships with internal and external customers, including clients, underwriters and agents
Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management
Assume part of training responsibilities for new claim examiners
Provide coaching and guidance to new claim examiners