Senior Channel Success Analyst

Senior Channel Success Analyst

Requirements

• Bachelor’s Degree or equivalent work experience.
• Minimum four (4) years’ work experience in Operations, Commercial, Treasury Management, or related experience.
• Minimum two (2) years of project management experience.
• Proven leadership experience in areas of Operations, Manufacturing or Quality.
• Possesses a broad understanding of business systems and industry requirements.
• Ability to present to senior leadership on sensitive subject matters.
• Ability to facilitate large groups toward the development of common solutions.
• Exceptional verbal, written, and presentation communication skills.
• Ability to multi-task and be flexible.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access, Visio).

Responsibilities

• Helps to identify and define systems and business line (LOB) needs and requirements.
• Coordinates development and support for new and existing applications or product solutions.
• Primary liaison between line of business, operational support and information technology.
• Partners with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams.
• Coordinates business requirements definition, development, testing, implementation and support for new and existing systems or product solutions.
• Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions.
• Oversees enhancements in order to maintain productivity and efficiency.
• Plays a key role in the planning, testing and implementation of process and project enhancements and IT conversions.
• Ensures system enhancements follow the appropriate guidelines, meet or exceed user requirements and are completed in a timely fashion.
• May act as a project leader role for projects.
• Partners with relevant parties, including LOB and IT in the research and resolution of system and process issues.
• Works with users in defining user, system and project requirements for new systems and system enhancements.
• Identifies system enhancement, documents business needs and determines development impact to current processing.
• Work with LOB and users to ensure accuracy of enhancements.
• Identifies, researches and analyzes production problems, develops solutions and resolves problems.
• Review operational procedures and methods and recommends changes for improvement, with an emphasis on automation and efficiency.
• Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
• Provides guidance and context in prioritizing and determining complexity of problems and requests.
• Maintains manuals, standard business and status reports, technical and product training material and reference material.
• May perform some aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls.

Preferred Qualifications

• Experience working with third party external partners to drive business growth preferred.
• Six Sigma Green Belt or PMP preferred.