Senior Change Delivery Lead – Change Management/ Enterprise Program Office
| Company | Truist |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Bachelor’s degree in a business-related field, or equivalent education and related training
- 10 years of experience in consulting, project management or process improvement related role
- Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments
- Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
- Advanced understanding of process improvement methodologies (e.g., Six Sigma)
- Experience with Waterfall and Agile project management methodologies
- Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems
- Strong organizational skills and attention to detail
- Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
- Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure
- Ability and willingness to learn and adapt as the needs of the job change
- Demonstrated proficiency in computer applications, such as Microsoft Office software products
- Ability to travel as needed, occasionally overnight
Responsibilities
- Manages the intake, planning, business readiness, and execution of assigned initiatives
- Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan
- Provides leadership in managing high-risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value
- Manage projects throughout the project lifecycle. Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary. Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences
- As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency
- Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan
- Will serve as an individual contributor with ownership of multiple complex project portfolios and will have indirect leadership of junior level internal and external resources, directing their day-to-day project activities and reviewing their work including providing project-related performance reviews to their direct leader
- May manage a team providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values
Preferred Qualifications
- Five years of experience in the financial services industry or consulting
- Project Management Professional (PMP) Certification
- Process Improvement Professional (e.g. Six Sigma certification)