Senior Business Systems Analyst
| Company | Harness |
|---|---|
| Location | Boston, MA, USA, San Francisco, CA, USA, New York, NY, USA |
| Salary | $109000 – $158000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5-8 years of experience in business systems analysis, RevOps, Sales Operations, or other similar roles within a B2B SaaS organization.
- Proficiency with CRM systems (Salesforce), related applications (LeanData, Outreach, enrichment tooling) and knowledge of CPQ and marketing automation tools.
- Strong understanding of system integrations and data workflows (e.g., APIs, middleware, ETL processes).
- Experience with process automation tools (e.g., Zapier, Workato, Tray.io) is a plus.
- Excellent analytical and problem-solving skills with a data-driven mindset.
- Strong communication and stakeholder management skills, with the ability to translate business needs into technical requirements.
- Experience with SQL, reporting tools, or data visualization (Tableau, Looker) is a plus.
Responsibilities
- Partner with Revenue Operations, Sales, Marketing, and Customer Success teams to analyze business processes and system needs.
- Manage and optimize key business applications, such Salesforce, Salesforce CPQ, LeanData, Outreach, and more.
- Gather requirements, design solutions, and implement system enhancements to improve efficiency and scalability.
- Develop and maintain system integrations between platforms (e.g., CRM, billing, marketing automation).
- Automate workflows to reduce manual effort and enhance data integrity.
- Conduct data analysis and generate reports to provide insights into system usage and business performance.
- Ensure data accuracy, governance, and compliance across business systems.
- Train end users and create documentation to support adoption and best practices.
- Stay up-to-date on industry trends and emerging technologies to recommend improvements.
Preferred Qualifications
- Experience with process automation tools (e.g., Zapier, Workato, Tray.io) is a plus.
- Experience with SQL, reporting tools, or data visualization (Tableau, Looker) is a plus.