Senior Business System Analyst – Sales / AI
| Company | NXP Semiconductors |
|---|---|
| Location | Austin, TX, USA, Irvine, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree or higher in Computer Science, Information Systems, Business Administration, or a business field.
- 8+ years of experience as a System Business Analyst, with a proven track record of successfully delivering complex IT projects.
- Experience working with CRM systems (e.g., Salesforce or ModelN) and Databricks or data warehouse platforms.
- Deep understanding of data analysis techniques and tools (e.g., SQL, Excel, data visualization tools).
- Experience in data modeling, data mapping, and data integration.
- Experience with AI/ML and GenAI/RAG concepts and their application in business solutions is highly desirable.
- Experience working with large and complex datasets, including structured and unstructured data.
- Excellent communication, interpersonal, and presentation skills and a proactive self-starter.
- Ability to work effectively in a cross-functional team environment.
- Strong analytical and problem-solving skills.
Responsibilities
- Perform project management tasks; communicate the current state of the project and its advancement towards objectives.
- Help prioritize the development backlog in an Agile/SCRUM environment to support the Product Owner.
- Collaborate with Sales, Marketing, IT, Salesforce, and data science teams to understand business needs and translate them into functional requirements for the AI-driven Customer 360 solution.
- Mentor fellow staff members and provide direction to drive project success.
- Elicit, analyze, document, and prioritize business requirements related to customer data, sales processes, and reporting needs.
- Conduct detailed data analysis to understand the structure, quality, and relationships within complex data sources, including internal systems (e.g., CRM, ERP, Design Win Databases) and external sources (e.g., company websites, SEC Edgar filings).
- Develop data mappings and transformation rules to integrate data from disparate sources into a unified Customer 360 view.
- Work closely with data scientists to define data features and ensure data quality for AI/ML model training, RAG database development, and deployment.
- Create user stories, use cases, and process flows to clearly articulate system functionality and user interactions.
- Participate in system design discussions and provide input on data architecture and integration strategies.
- Conduct user acceptance testing (UAT) to validate system functionality and ensure alignment with business requirements.
- Develop training materials and provide support to end-users on the Customer 360 platform.
- Stay up-to-date on industry best practices and emerging technologies related to AI, data analytics, and CRM.
- Proactively identify and resolve issues related to data quality, system performance, and user adoption.
Preferred Qualifications
- Experience in the semiconductor industry or in Sales, Marketing, and Supply Chain is a strong plus.
- Experience with Agile methodologies is a plus.
- Salesforce or AI/GenAI certification is highly desirable.