Senior Business Process Analyst

Senior Business Process Analyst

Requirements

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 5+ years in business process analysis or similar roles
• Proficient knowledge of Business Process Management
• Strong analytical, problem-solving and communication skills
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office (including Excel, Visio)
• Experience using PowerBI
• Experience using Service Now, Jira and Confluence

Responsibilities

• Identify and recommend process improvement opportunities to enhance the productivity and operational efficiency of the business
• Act as a consultant, providing advice, business expertise, and recommendations on businesses and/or operational processes
• Build effective relationships with key business partners within and across business units
• Analyse the feasibility and impact of new initiatives, process improvements, technical solutions and/or products/ features
• Facilitate problem-solving sessions
• Participate in the development of internal standards and procedures
• Lead the coordination of business-specific status reports, communication and deliverables for one or more projects
• Ensure communication, implementation and/or training plans are identified and detailed in order to implement projects and/or business initiatives
• May lead / indirectly manage Project teams
• Prioritize and manage own workload to meet service level requirements for service and productivity
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Adhere to enterprise frameworks or methodologies that relate to activities for respective business area(s)
• Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Protect the interests of the organization identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Expert level professional role in business process management methodologies requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrate the broader organizational context into advice and solutions within own area
• Understand the industry, competition and the factors that differentiate the organization
• Apply best practices to implement process, product or service improvements
• Act as a subject matter expert within their own area of specialty or a resource for others
• Lead projects of moderately to complex risks and resource requirements; may lead end-to-end processes or functional programs
• Lead small-medium scale projects or initiatives
• Contribute to setting standards within area of expertise
• Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Use advanced methods to contribute to new solutions and recommend standards against which others will operate
• Impacts a range of functional programs and operations across own and related teams
• Interpret guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Build stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Work independently as the senior technical lead and guides others within area of expertise
• Identify and lead problem resolution for complex issues at all levels

Preferred Qualifications

• ITIL Intermediate Certification/ITIL Foundation Certification (v3 or v4)
• Proven experience with process improvement methodologies (CBAP, Lean, Six sigma etc.)
• Domain Knowledge (finance, banking sector)