Senior Business Analyst – Quality & Reliability
| Company | Whoop |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in quality or reliability within a hardware or electronics domain with a desire to step into an analytical role (a background in consumer electronics, wearables, or connected devices is a plus!)
- Familiarity with factory test processes, product teardown, and failure categorization
- Advanced skills in SQL and general understanding of ELT (dbt) and data warehousing (Snowflake) structures, as well as data visualization (eg. Sigma, Looker, Tableau, Hex)
- Exposure to scripting tools (Python, R) for advanced analytics or modeling and/or quality tools (Weibull++)
- Able to take broad business questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations.
- Demonstrated success in influencing senior stakeholders and leadership on strategic direction based on analytical recommendations.
Responsibilities
- Analyze manufacturing test data to identify yield trends and potential defects; collaborate closely with Quality and Manufacturing Engineering on process stability and early failure detection.
- Monitor warranty replacements and Membership Services data to detect hardware issues, track failure rates across product cohorts, and escalate emerging trends.
- Perform reliability modeling (e.g., Weibull analysis) to assess product lifespan; calculate AFR (Annualized Failure Rate) and TWR (Total Warranty Return); partner with Reliability and Test Engineering to refine predictive strategies.
- Drive Early Field Failure Analysis (EFFA) and Root Cause Analysis (RCA) efforts through structured data analysis; partner with Business Analytics, Data Engineering, and Product Development to ensure data integrity and validate quality improvements.
- Build and maintain reporting that integrates factory, field, and reliability metrics; proactively identify and deliver insights during regular reviews with cross-functional teams.
- Collaborate with a high-performance team in a start-up environment, providing thought leadership to identify the most impactful ways to build scalable processes, drive decisions, and improve the member experience.
Preferred Qualifications
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No preferred qualifications provided.