Senior Business Analyst

5+ years’ experience as a Business Analyst in complex transformation or enterprise-level projects
Deep understanding of enterprise systems (ERP, POS, OMS, or related) and associated business processes
Proven ability to influence stakeholders with strong communication and facilitation skills
Experience in Agile, Scrum, or hybrid delivery models, including working with Jira/Confluence
Strong visual communication skills – able to produce high-quality process maps and flow diagrams
Comfortable managing ambiguity, shifting priorities, and working in a fast-paced environment
Experience working with cross-functional delivery teams, vendors, and offshore resources
Strong attention to detail and a passion for creating clear, concise, and engaging documentation

Lead discovery workshops with senior stakeholders to understand business goals, pain points, and desired future states
Document current and future state processes, including cross-functional process mapping, capability models, and impact assessments
Elicit and document business, functional, and non-functional requirements that are clear, testable, and actionable
Collaborate with architects and delivery leads to shape solution design and roadmap decisions
Validate requirements through prototyping, storyboarding, and vendor analysis
Contribute to change impact assessments, communication plans, and training needs in partnership with the change management team
Support QA teams by reviewing test cases, participating in UAT, and confirming traceability from requirements to test coverage
Engage with vendors and third parties to align external solutions with internal objectives as needed