Senior AV/VTC Administrator

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.
Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations.
Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate).
Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.
Experience engineering and installing VTC/AV systems.
Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC systems.
Required Certifications: Comp TIA Security +, Cloud+, GICSP, GSEC, or SSCP certification.
TS/SCI clearance required.
Several of the Senior AV/VTC Administrator positions require the ability to obtain a Counterintelligence (CI) Polygraph and SAP access.

Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks.
Participate in AV/VTC planning and implementation efforts, including infrastructure refresh and upgrade initiatives.
Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system-level remediation.
Interface with government leadership and external vendors to ensure operational continuity and technology alignment.
Maintain configuration documentation and ensure systems comply with applicable DoD and DISA standards.
Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support.
Support the creation and maintenance of SOPs and security documentation for AV/VTC operations.