Senior Audiovisual Support Analyst
| Company | Ohio State University – Columbus |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor degree with at least 2 years of relevant experience, or an equivalent combination of education and experience
- Extensive experience with multi-media development, information systems, and applications
- Familiarity with clinical surgical procedures preferred
- Excellent interpersonal communication skills
- Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products
Responsibilities
- Identifying, remediating and communicating issues and needs pertaining to technical support
- Providing front line integration technical support to operating rooms and conference areas
- Responsible for video production/editing and conferencing setup for on and off campus conferences
- Maintaining, troubleshooting and assessing computer, video integration and other electronic systems for repair
- Monitoring and tracking the progress of service/problem requests
- Assisting with training of end users
- Leading less experienced staff in support and maintenance of systems
- Installation, monitoring and service of desktop hardware, software and peripherals
- Providing technical expertise, fault diagnosis, identification, isolation and resolution for complex systems and equipment issues
- Assisting in the integration and interfacing of systems with the Medical Center’s data network
- Performing complex project related break/fix and deployment duties
- Acting as a team leader for complex projects, assignments and issues
Preferred Qualifications
- Familiarity with clinical surgical procedures preferred