Senior Associate - Workforce Planning

Senior Associate – Workforce Planning

2-3 years of professional experience in an analytical role
Strong organizational and project management skills, with great attention to detail
Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience
Problem-solving mindset with an eagerness to learn and take ownership of complex projects
Ability to explain information in a simple, digestible way to a variety of audiences
Interest in working with a dynamic team in a fast-paced environment
Driven by data and analytics to deliver impactful solutions

Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost
Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure the tools are enabling the Care organization to meet KPIs
Leverage Care cost structure and allocation methods to understand how to maximize Care experience within financial constraints
Execute yearly budgeting process and ensure alignment with Finance organization on forecasting and actual reconciliation on weekly and monthly basis
Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices
Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines